These days many travelers face issues trying to get their money back for the canceled flights due to COVID-19. Besides the disrupted trips and vacations, many people face issues trying to return their money back. It is important to know your rights in this situation.
According to the EU Passenger’s Regulation, the airline must offer you:
1. The reimbursement of your ticket;
2. Re-routing to your final destination at the earliest opportunity;
3. Re-routing at a later date at your convenience under comparable transport conditions, subject to the availability of seats.
Other jurisdictions have alike rules. You’re right to deny any of the alternatives offered by the airline.
In the era of the pandemic, when nobody knows when the air traffic would be restored, the cash refund becomes the most attractive option, while many companies offer vouchers/re-routings.
If it’s your case, you can force the company to make a cash refund using the information above or use Compensair. This company takes over all disputes with the airlines from the legal position and will protect your rights from dealing with airlines to the consumer protection centers and Courts. Compensair works on a “No Win-No Fee” basis and ready to assist you for a 10% success fee.